RETURNS POLICY FOR SMILING FROM WITHIN

We make every effort to check items before dispatch. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to you, the customer, damaged or faulty then, as the seller, Smiling From Within Shop will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on this page. Please note, Smiling From Within Shop only accepts returns or refunds on damaged or faulty goods.

1. Item(s) damaged/ faulty on receipt

Please inform us of any damages/missing items/faulty items within 48 hours from the receipt of your order. If an item is damaged on receipt, please make contact via the enquiries email (Beverley@smilingfromwithin.com) to report the issue. Please quote the date of your original purchase, postal tracking number and the item in reference.

In most cases:

– We will request a photograph of the item to be emailed to us (including the above mentioned reference details).

– Usually, we will not ask for the item(s) to be returned. We will then make the decision as to whether a replacement will be made or a refund given.

On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depends on the value/size of the return. Please do not return any items outside of this process. This ensures a stress-free return and re-credit process for yourself, the customer.

2. Items missing from order

If an item is missing from your order and it is not marked as ‘Sold Out’ on the Smiling From Within Shop purchase page; please inform us within 48 hours from the receipt of your order. Contact should be made via the enquiries email (Beverley@smilingfromwithin.com) to report the issue, quoting the date of your original purchase, postal tracking number and details of the missing item(s).